Enabling to scale operation – and even become more sustainable
Client Overview
Enabling to scale operation – and even become more sustainable
Location
Oslo, Norway
Task
Scaling home delivery from food and groceries to any type of retail products
Problem
How to deliver multiple products to homes in inner city – with cars stuck in traffic and bikes lacking capacity and all year capability.
Wolt
Challenge
- Access: Large vans struggled to reach service locations efficiently.
- Parking: Offers multiple models fitting our different needs
- Recruitment: Best weather protection and very comfortable seat positioning
Solution: Switching to CityQ
- Riding experience: Popular among riders – feeling sporty, comfortable and safe
- Capacity and flexibility: Capacity and flexibility
- Comfort: Best weather protection and very comfortable seat positioning
- Safety: Riders feels safe inside with all protection including full body, floor and doors
- Appearance: Best design among cargo bikes
CITYQ
Facts & Numbers
5 bikes
Vehicle-as-a-Service
1,5 years
Track record
-10 °C
Used even during winter with snow and ice
100 km
Average daily usage
CityQ is a great bike for all seasons and all weather. And with the Kaia Mobility service centre we have easy access to assistance. This enables Wolt both to scale our operations and be more sustainable. We just launched Wolt Market delivering all types of products in Oslo centre – by bike.
Christian Kamhaug
(Head of Communications & PR Norway, Iceland & Luxemburg at Wolt)
Why customer choose CityQ over other bikes?
| Features | CityQ | Other Cargo Bikes |
|---|---|---|
| Efficiency | Fast, powerful and more agile. The sporty cargo bike. 1-3m3 capacity | Larger, heavier, wider, less torque. 0,5m3-2m3 capacity |
| Reliability | Chainless drivetrain, regenerating brakes, puncture free tires. Pre-emptive maintenance | 30% more issues with chains, mechanical brakes, air-tires, lack of service |
| Comfort | Car like seating, best weather protection, floor and doors | Back issues with bike saddle, wet from side and ground |
| Service | Dedicated service centres, mobile service, spare part availability. Online tracking | Fragile parts and lack of service – reduce uptime and life span |
| Safety | Full floor chassis, doors, wiper, car like seating | Less protection, unstable for rollover and turns |
| Public Accept | Score high on design, awareness and recognition | Perceived as too high and boxy |
